AirAsia Wheelchair Assistance is a crucial service designed to support passengers with reduced mobility, making air travel more accessible and comfortable. Passengers can request this service either at the time of booking or later through AirAsia’s Manage My Booking portal, provided the request is made at least four hours before the flight. The service typically includes priority check-in, assistance through security and immigration, help boarding the aircraft, and support upon arrival including baggage claim. For travelers with official disability identification like Malaysia’s OKU card, Wheelchair Assistance is often provided free of charge, while others may be required to pay a fee depending on the route and assistance level. Many passengers have shared positive feedback about the service, appreciating the helpful and courteous staff who ensure that they are escorted safely throughout the airport. These experiences highlight how Wheelchair Assistance can reduce the stress and physical strain of traveling for those with mobility issues. However, some reviews reveal inconsistencies in service quality, with reports of delays, lack of proper communication, or untrained personnel in certain airports. A notable incident involved a paraplegic passenger who was charged for an aisle wheelchair and forced to crawl down the aircraft aisle, which caused public outrage and led AirAsia to issue an apology. While this underscores the challenges still present, the overall consensus is that Wheelchair Assistance remains an important and often reliable service. To get the most out of it, passengers are encouraged to book well in advance, clearly communicate their needs, and carry any necessary disability documentation. Ultimately, Wheelchair Assistance reflects the airline’s efforts toward inclusivity, but continuous improvements are essential to ensure consistent, respectful, and efficient support for all passengers with mobility needs.